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Interpret Internet Security Diagnostics

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Describes Interpret Internet Security Diagnostics in Cisco Secure Access. When deployed on a user device, the Cisco Secure Client with the Umbrella (Roaming Security) module can generate detailed diagnostic reports about the device's DNS and web traffic.


When deployed on a user device, the Cisco Secure Client with the Umbrella (Roaming Security) module can generate detailed diagnostic reports about the device's DNS and web traffic. The Cisco Secure Client's Diagnostic Tool (DART) module provides the diagnostic information about the device. As an administrator on the device, generate a diagnostic report from the Cisco Secure Client GUI or the Cisco Secure Client's DART command-line interface (CLI).

For information about the administration of the Cisco Secure Client, see Cisco Secure Client (including AnyConnect) Administrator Guide, Release 5.


Procedure


Generate the Diagnostic Report from the Cisco Secure Client

Procedure

  1. From the Cisco Secure Client menu, select Diagnostics and Reporting Tool, and then select Run.

  2. Send the generated .zip file to Cisco Support. For more information, see Welcome to Cisco Secure Access.


Generate the Diagnostic Report on the Command Line

Procedure

  1. Find the Cisco Secure Client Umbrella module diagnostic tool on your system and run the Cisco Secure Client's DART executable.

    OS Location
    Windows %ProgramData%\Cisco\Cisco Secure Client\UmbrellaDiagnostic.exe
    macOS /opt/cisco/secureclient/bin/UmbrellaDiagnostic.app
  2. Send the generated .zip file to Cisco Support. For more information, see Welcome to Cisco Secure Access.