Describes Cisco AI Assistant for Experience Insights in Cisco Secure Access. Use the Cisco AI Assistant to investigate device performance issues reported by the ThousandEyes endpoint agent.

Use the Cisco AI Assistant to investigate device performance issues reported by the ThousandEyes endpoint agent. Ask natural language questions of the assistant about network traffic, device availability, and SaaS application performance.

Note
For more information on using Cisco AI Assistant in Secure Access, including best ways to prompt the assistant, see Get Started with the Cisco Assistant.

How to Use the Cisco AI Assistant in Experience Insights

Procedure

On the Experience Insights Home page, click AI Insights.
Select one of the three cards to launch the AI Assistant. Each card—Device Latency, Unhealthy Regions, and Low-performing SaaS Applications—highlights potential performance issues in your environment, as identified by ThousandEyes endpoint agents.
Based on your selected card, the Cisco Assistant displays an answer to the most common pre-populated question and suggests additional prompts for further exploration.

Limitations
- Cisco Assistant cannot identify devices by username. Use the device name or the OS username of the signed-in user.
- Cisco Assistant does not have access to historical data; responses reflect the latest information only.

Prompt examples

Note
The Cisco Assistant will interpret questions about ThousandEyes endpoint licenses, DEM endpoint licenses, and Experience Insights endpoint licenses as synonymous. For more information about ThousandEyes licensing, see ThousandEyes Endpoint Agent Licensing.

Contextual Conversations

The Cisco Assistant for Secure Access has context awareness within each thread. Once you begin a thread with a prompt, you can continue the conversation with follow-up prompts that the Assistant can interpret by referring to earlier prompts.


Examples of Contextual Conversations for Experience Insights Prompts
Beginning prompt: What is the response time of Monday.com? Follow-up prompt: Is it reachable?
Beginning prompt: How many Experience Insights Advantage licenses do we have? Follow-up prompt: How many of those licenses are in use?

Note

The Assistant's context window for Experience Insights prompts is limited to the thread's five most recent prompts and does not include details from the Assistant's responses.

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