Describes About Experience Insights in Cisco Secure Access. Experience Insights enables you to monitor your end users' digital experiences when they access public, private, and collaboration applications.

Experience Insights enables you to monitor your end users' digital experiences when they access public, private, and collaboration applications. Examples include monitoring the memory usage and local network performance of endpoints and the network performance of your corporate resources. Having visibility into issues that can impact the employee experience is important as hybrid workforces move on and off the network and more apps and services exist in the cloud.

Experience Insights leverages digital experience monitoring (DEM) technology, which measures the real-time performance and availability of applications and services that IT operations teams can use to resolve issues quickly and improve employee productivity. The module is integrated with Cisco ThousandEyes, a SaaS product that measures network performance and delivers automated insights for digital experiences across the network.

Key insights and capabilities include:

Real-time health, availability, and performance of endpoints.
Hop-by-hop path of performance and service dependencies from the endpoint to Secure Access. The final hop to the application is viewable for organizations with a ThousandEyes Essentials or Advantage license.
Endpoint topology map.
User-specific client-based Zero Trust Access security events.
Health of collaboration applications with digital-experience scores.
End-to-end user identity mapping that correlates device-level performance data with OS-authenticated user identities, including first name, last name, and user group, to enable intuitive, user-centric troubleshooting.
Historical data for identifying behavioral patterns to improve the end-user experience.
Remote troubleshooting for end-user IT issues.
Recommendations to help administrators remediate end user issues.

Key Terms


Term	Definition
Digital experience monitoring (DEM)	A technology that monitors the availability, performance and quality of an end user or digital agent experiences when using a device or application.
Secure Access	A Cisco software product that enhances troubleshooting capabilities and proactively monitors users' connectivity experience to their applications.
Experience Insights	Cisco's offering for Digital Experience Monitoring in Secure Access.
ThousandEyes	Cisco's network intelligence SaaS platform that provides you with real-time visibility into Internet-enabled applications and networks. To learn more, see ThousandEyes Documentation.

Need help?

Open a support case

(Requires a Cisco Service Contract)

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.