Cisco Secure Access Help

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Cisco Secure Access Help

Create Cisco Support Cases

Updated: August 24, 2026

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Enter a natural-language description of your issue, review the auto-generated title and case summary, then submit to Cisco Support to receive an instant case number and email confirmation.

The Cisco AI Assistant interprets your natural language prompts to detect when a problem needs support and works with you to create a new case with Secure Access technical support.

Procedure

  1. Click the Cisco AI Assistant icon in the Secure Access toolbar to open the AI app.

    Image displaying the Cisco AI Assistant icon

  2. Enter a prompt that describes your problem and request opening a TAC case for the issue.

    For example: “I am facing difficulty in saving new policy. Create a TAC case for this.”

  3. The AI Assistant prompts you to confirm the product. Select SSE for Cisco Secure Access.

    Image displaying SSE option for Secure Access
    Note
    This step is applicable if you are using Cisco AI Assistant within Cisco Security Cloud Control.

    The AI Assistant populates the Title and Description forms with content based on your original prompt.

  4. Ensure the Title and Description details match what you want to report, then click Open a TAC Case.

    Image displaying the TAC case opening form pre-filled by AI Assistant based on the given details

    The Assistant will present a TAC Case number and send a confirmation email.

    Image displaying the response by AI Assistant including the title, description, and case number after opening the TAC case