Licensing Support
Welcome to Cisco Licensing Support. We’re making it easier to troubleshoot common licensing issues on your own. Use these easy-to-follow documents when taking action on traditional, PAK-based licenses or when managing Smart Licenses on Smart Software Manager. If you are unable to find what you need or require additional support, get help from our Licensing Support team.
For Cisco product support, including documentation, downloads and tools, please visit Cisco Support.
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Device Management
Enterprise Agreement Suite Management
License Delivery
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How Can I Upgrade My License through Version Upgrade in My Cisco Entitlements (MCE)?
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How Can I Send an Order Based Notification (OBA) to another Person?
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How Can I find My Smart Account Assigned Licenses within SSM (Smart Software Manager)?
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How Can I find My Smart Account Assigned Licenses within MCE (My Cisco Entitlements)?
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How Can I find My Smart Account Assigned Licenses within LRP (License Registration Portal)?
License Management
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How Can I Share My PAK (Product Activation Key) Based License with another Device?
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How Can I Register a Product Activation Key (PAK) on License Registration Portal (LRP)?
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How Can I Move Licenses from One Device to another within License Registration Portal (LRP)?
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How Can I Move Licenses from One Device to another because of an RMA or Device Failure?
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How Can I Create a Customer Hosted Controller Profile in the Plug and Play Portal (PnP)?
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How Can I Convert My Product Activation Key (PAK) License to a Smart License?
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How Can I Transfer or Move Licenses Between Virtual Accounts?
Licensing Reports
Smart Account Administration
General CSSM Help
General LRP Help
Manage Existing Licenses
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Adaptive Security Appliance (ASA)
Cisco Unified Communication Manager (CUCM)
Identity Services Engine (ISE)
Prime Infrastructure
Unified Contact Center Express (UCCX)
Contact Licensing Support
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