For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with Meraki Support (https://meraki.cisco.com/meraki-support/open-a-support-case/) to help resolve.
Video
The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.
Prerequisites
Before you start, ensure that you have the following data:
- Customer smart account name and domain.
Steps
Step 1: Check Smart Account assignment in OPE/CCW
- If not assigned, then assign Smart Account in OPE or CCW.
- If Smart Account is in Pending Status, please reach out to Licensing Support Team.
- If Smart Account is Active and assigned Subscription data is NOT appearing in the Smart Account, then validate with Meraki support that the Subscription has been Claimed/Bound to the Network.
a. If Claimed/Bound, then Meraki Support should open a case with SWIT advising that Subscription is bound/claimed and assigned. Requesting the SWIT to
check why the Subscription is not appearing in the Smart Account.
b. If NOT Claimed/Bound, then Meraki Support should open a case with SWIT advising that Meraki does NOT control Subscription.
Troubleshooting:
If you experience an issue with this process, that you cannot address, open a case with Meraki Support (https://meraki.cisco.com/meraki-support/open-a-support-case/)
For feedback on the content of this document, please submit here.
Feedback