How can I perform a synchronization within an On-Prem deployment?

For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

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Prerequisites

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password with access to the Smart Account or Virtual Account. 
• Access to SSM On-Prem.

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

SLP sync options are in the Licensing Workspace. You can choose a network or manual synchronization.

Network Synchronization:

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Licensing Workspace > Smart Licensing > Reports > Usage Schedules. 

Step 3: Trigger an immediate SLP sync or set a regular time interval.

• To trigger an immediate SLP sync, click Synchronize now with Cisco Button. 
• To schedule the SLP sync for a regular time interval:
  • a. Set the Days (frequency).
  • b. Set the Time of Day (hour and minutes). 
  • c. Click Save.

Manual Synchronization: 

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy > Export/Import All > Export Usage to Cisco. 

Step 3: Download the file.

Step 4: Access CSSM Cloud from https://software.cisco.com/. 

Step 5: Select the correct Smart Account > Manage Licenses > Reports > Usage Data Files > Upload Usage Data then upload the usage file you downloaded from the SSM On-Prem application. CSSM Cloud will process the file and prompt you with a response file to download. 

Step 6: Download the response file from CSSM Cloud.

Step 7: Access your SSM On-Prem application using (https://(IP Address):8443/#/mainview/).

Step 8: Navigate to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy > Export/Import All > Import from Cisco then upload the response file that you downloaded from CSSM Cloud.

Q: How do we know the SLP sync is completed?

A: Navigating to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy displays a table with an Alerts column. The Alerts column gives information about the SLP sync status between devices, SSM On-Prem, and CSSM Cloud. Please note here, in this table, the Last Contact timestamp is the last communication between the device and the SSM On-Prem application.

SL sync options are in the Admin Workspace. You can choose a network or manual synchronization.

Network Synchronization:

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Admin Workspace in the top right corner of the page

Step 3: Click on the Synchronization Widget

Step 4: Go to the Accounts Tab

Step 5: Click on the Actions button next to the Smart Account 

Step 6: In the drop-down list, Select Network Synchronization > Full Synchronization Now

Step 7: Provide your Smart Account Login Credentials (if asked)

Step Result: Next to the name of the smart account, the synchronization in progress loading symbol will be shown, and once the synchronization is completed, in the alerts column, you can see the “Synchronization Successful” Alert.

Manual Synchronization:

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Admin Workspace in the top right corner of the page

Step 3: Click on the Synchronization Widget

Step 4: Go to the Accounts Tab

Step 5: Click on the Actions button next to the Smart Account 

Step 6: In the drop-down list, select Manual Synchronization > Full Synchronization

Step Result: You will get a “Manual Synchronization” pop-up

Step 7: Download the satellite synchronization data file to your PC by clicking on the “Download File” button

Step 8: Upload the file to Smart Software Manager, and receive a synchronization response file

            a. Log in to Smart Software Manager, and click on Manage License under Smart Software Manager

            b. Navigate to the On-Prem Accounts Tab

            c. Click on the Action button next to the smart account that you are trying to synchronize

            d. Use the File Sync... action listed for this Smart Account to upload this synchronization file and click “Generate Response File.”

            e. Save the synchronization response file by clicking on the “Download sync file” under the Alerts column generated by Smart Software Manager.

Step 9: Again, Navigate back to SSM On-Prem > Admin Workspace > Synchronization Widget > Accounts Tab > Actions button > Manual Synchronization > Full Synchronization

Step 10: Upload synchronization response file to the satellite > Click Choose File > Click Upload.

Step Result: Next to the name of the smart account, the synchronization in progress loading symbol will be shown, and once the synchronization is completed, in the alerts column, you can see the “Synchronization Successful” Alert.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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