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For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have the following:

- A Cisco Smart Account

- A valid CCO User ID and Password which has access to the Smart Account or Virtual Account.

- Access to SSM On-Prem.

SLP sync options are in the Licensing Workspace. You can choose a network or manual synchronization.

Network Synchronization:

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Licensing Workspace > Smart Licensing > Reports > Usage Schedules.

Step 3: Trigger an immediate SLP sync or set a regular time interval.

- To trigger an immediate SLP sync, click Synchronize now with Cisco Button.

- To schedule the SLP sync for a regular time interval:

1. Set the Days (frequency).

2. Set the Time of Day (hour and minutes).

3. Click Save.

Manual Synchronization:

Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).

Step 2: Navigate to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy > Export/Import All > Export Usage to Cisco.

Step 3: Download the file.

Step 4: Access CSSM Cloud from https://software.cisco.com/.

Step 5: Select the correct Smart Account > Manage Licenses > Reports > Usage Data Files > Upload Usage Data then upload the usage file you downloaded from the SSM On-Prem application. CSSM Cloud will process the file and prompt you with a response file to download.

Step 6: Download the response file from CSSM Cloud.

Step 7: Access your SSM On-Prem application using (https://(IP Address):8443/#/mainview/).

Step 8: Navigate to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy > Export/Import All > Import from Cisco then upload the response file that you downloaded from CSSM Cloud.

Q: How do we know the SLP sync is completed?

A: Navigating to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy displays a table with an Alerts column. The Alerts column gives information about the SLP sync status between devices, SSM On-Prem, and CSSM Cloud. Please note here, in this table, the Last Contact timestamp is the last communication between the device and the SSM On-Prem application.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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