This document in Cisco License central explains how to locate your product’s serial number, understand its purpose, and interpret the related license information for managing your Cisco entitlements.
Video
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Prerequisites
Before you start, ensure that you have the following:
Active Cisco.com account
The user accessing the Commercial Consumption View musthave at least one of the following:
Step 2: Click on "Access CLC" under Cisco License Central section.
Step 3: Enter your Smart Account or use the Search function to search for a Smart
Account.
Step 4: Navigate to the left Menu bar and click on "Contracts & Subscriptions".
Step 5: Click on Contract & Subscription Inventory.
Step 6: Click on the Contract number/Subscription ID in the dashboard.
Step 7: Click on the Product Number.
Step 8: The Overview dashboard displays the Serial Number and Instance number.
Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.
Troubleshooting
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
For feedback on the content of this document, please submit here .
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.
Revision History
Revision
Publish Date
Comments
1.0
August 14, 2025
Initial Release
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