How can I delete an On-Prem Account, in License Central (LC)?

Introduction

This document explains how to delete an On-Prem account in License Central.

Video

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Prerequisites

Before you start, ensure that you have the following:

• Active Cisco.com account
• Admin access to SSM On-Prem
• The user accessing License Central must have at least one of the following:
  • Smart Account Admin
  • Virtual Account Admin

Steps

Step 1: Remove all Product Instances (PI) on all Local Virtual Accounts in the SSM On-Prem Local Smart Account. Click for Instructions. How can I remove a device from within an On-Prem deployment?

Step 2: Synchronize with SSM On-Prem so that Cisco License Central reflects that the Product Instances (PI) are no longer on SSM On-Prem. Click for Instructions. How can I perform a synchronization within an On-Prem deployment?

Step 3: Deactivate the Local Account. Open SSM On-Prem (https://(IP Address):8443/admin/#/mainview).

Step 4: Navigate to the Admin Workspace from the top-right corner.

Step 5: Click on the Accounts Widget, and under the Accounts Tab, you can see all the accounts.

Step 6: Click on the Actions menu & select Deactivate from the Actions menu.

Step 7: Enter a reason for deactivation so it can be included in the email that is sent to the requester.

Step 8: Click Deactivate. Click on Proceed & Provide reason for Deactivation.

Step Result: The Local Account is listed as Inactive.

Step 9: From the Actions menu, select Delete.

Step 10: Click OK.

Step 11: Go to Cisco License Central and remove the SSM On-Prem representing this Local Account. At this point, the Virtual Accounts (VAs) associated with this SSM On-Prem are empty because the Product Instance (PI) was removed in Step 1.

To remove an SSM On-Prem account:

Step 12: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 13: Click on Access Cisco License Central under the Cisco License Central section.

Step 14: Enter your Smart Account or use the Search function to locate your Smart Account that is linked to your On-Prem Account

Step 15: Navigate to the left Menu bar and click on the "Devices" tab, and select "Device Managers” under Device Connections.

Step 16: Select the On-Prem Account under the Device manager name, go to the right-most column, and click on the 3 dots.

Step 17: From the drop-down menu, select Remove.

Step 18: “Remove Device Manager?” pop-up will appear. Click Remove device manager.

Step 19: The “Enter Active Case Number” pop-up will appear. If you have an already working case, you can provide the case number and click Proceed. If not, then click Proceed without.

Step Result: The On-Prem Account will be deleted.

Troubleshooting

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve