How can I remove a device from within an On-Prem deployment ?

Available Languages

Download Options

  • PDF     (7.0 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (81.9 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (65.6 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:December 23, 2024
Document ID:LIC222583

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Contents

For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.


Prerequisites
Before you start, ensure that you have the following data: 

  • A Cisco Smart Account 
  • A valid CCO User ID and Password 
  • Admin Access to SSM On-Prem
  • Access to Smart Account Which has the device that needs to be removed
note-icon

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


Steps
Step 1: In the SSM On-Prem Click on Smart Licensing, click on Inventory tab and then select the Local Virtual Account that you need from the pull-down list. 

Step 2: In the Inventory tab, click the Product Instances tab. 

Step 3: In the Product Instances tab, locate the product instance that you want to remove. 

Step 4: In the Actions column, click the Remove link for the product instance that you want to remove. 

Step 5: In the Confirm Remove Product Instance dialog box, click Remove Product Instance.

note-icon

Note:


Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
3.0
23-Dec-2024
Text Update
1.0
11-Nov-2024
Initial Release

Contributed by

  • Licensing Operations

Was this Document Helpful?

FeedbackFeedback

Contact Cisco