How can I remove a device from within an On-Prem deployment ?

Introduction

This document explains the steps to be performed to remove a device from within an On-Prem deployment.

Video

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Prerequisites

Before you start, ensure that you have the following data: 

• A Cisco Smart Account 

• A valid CCO User ID and Password 

• Admin Access to SSM On-Prem

• Access to Smart Account Which has the device that needs to be removed

Steps

Step 1: In the SSM On-Prem Click on Smart Licensing, click on Inventory tab and then select the Local Virtual Account that you need from the pull-down list. 

Step 2: In the Inventory tab, click the Product Instances tab. 

Step 3: In the Product Instances tab, locate the product instance that you want to remove. 

Step 4: In the Actions column, click the Remove link for the product instance that you want to remove. 

Step 5: In the Confirm Remove Product Instance dialog box, click Remove Product Instance.

Note:

• Please perform synchronization after removing the Product instance. Please follow the steps below. How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?
• For CSLU Devices, you need to follow the same process, and after removing from the On-prem, you need to raise a case to manually remove the device from CSSM.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.