How can I delete an On-Prem account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.

Video

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Prerequisites 

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

Complete the following steps to delete a Local Account. 

Step 1: Remove all Product Instances (PI) on all Local Virtual Accounts in the SSM On-Prem Local Smart Account. Click for Instructions. How can I remove a device from within an On-Prem deployment?

Step 2: Synchronize with SSM On-Prem so that CSSM Cloud reflects that the Product Instances (PI) are no longer on SSM On-Prem. Click for Instructions. How can I perform a synchronization within an On-Prem deployment?

Note: The only way to remove the Product Instances (PI) on SSM On-Prem and have them reflected on CSSM Cloud is to synchronize SSM On-Prem to CSSM Cloud after removing them from SSM On-Prem, because SSM On-Prem is the source of truth for all Product Instances (PI) registered to it.

Step 3: Deactivate the Local Account. Open SSM On-Prem (https://(IP Address):8443/admin/#/mainview). 

Step 4: Navigate to Admin Workspace from the top right corner.

Step 5: Click on the Accounts Widget, and under the Accounts Tab, you can see all the accounts.

Step 6: Click on the Actions menu & select Deactivate from the Actions menu.

Step 7: Enter a reason for deactivation so it can be included in the email that is sent to the requestor.

Step 8: Click Deactivate. Click on Proceed & Provide reason for Deactivation.

Step Result: The Local Account is listed as Inactive.

Step 9: From the Actions menu, select Delete.

Step 10: Click OK.

Step 11: Go to CSSM Cloud and remove the SSM On-Prem representing this Local Account. At this point, the Virtual Accounts (VA's) associated with this SSM On-Prem are empty because the Product Instance (PI) was removed in Step 1.

Step 12: To remove an SSM On-Prem account: 

a. Navigate to the SSM On-Prem pane. 

b. Select the SSM On-Prem corresponding to that Local Account.

c. From the Actions menu, select Remove.

d. Confirm SSM On-Prem removal.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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