How can I delete an SSM On-Prem account in CSSM?

Introduction

This document explains how to delete an SSM On-Prem account in Cisco Cloud (CSSM).

Prerequisites 

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Steps 

Complete the following steps to delete a Local Account. 

Step 1: Remove all Product Instances (PI) on all Local Virtual Accounts in the SSM On-Prem Local Smart Account. Click for Instructions.

How can I remove a device within an SSM On-Prem deployment?

Step 2: Synchronize with SSM On-Prem so that CSSM Cloud reflects that the Product Instances (PI) are no longer on SSM On-Prem. Click for Instructions:

How can I perform SSM On-Prem synchronization with Cisco License Central (CLC)?

Step 3: Deactivate the Local Account. Open SSM On-Prem (https://(IP Address):8443/admin/#/mainview). 

Step 4: Navigate to Admin Workspace from the top right corner.

Step 5: Click on the Accounts Widget, and under the Accounts Tab, you can see all the accounts.

Step 6: Click on the Actions menu & select Deactivate from the Actions menu.

Step 7: Enter a reason for deactivation so it can be included in the email that is sent to the requestor.

Step 8: Click Deactivate. Click on Proceed & Provide reason for Deactivation.

Step Result: The Local Account is listed as Inactive.

Step 9: From the Actions menu, select Delete.

Step 10: Click OK.

Step 11: Go to CSSM Cloud and remove the SSM On-Prem representing this Local Account. At this point, the Virtual Accounts (VA's) associated with this SSM On-Prem are empty because the Product Instance (PI) was removed in Step 1.

Step 12: To remove an SSM On-Prem account: 

a. Navigate to the SSM On-Prem pane. 

b. Select the SSM On-Prem corresponding to that Local Account.

c. From the Actions menu, select Remove.

d. Confirm SSM On-Prem removal.

Troubleshooting

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.