In License Central, how can I find out how many licenses are over consumed?

Introduction

This document explains how to check the number of overconsumed licenses in License Central, where usage exceeds the purchased quantity.

Video

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Prerequisites

Before you start, ensure that you have the following:

• Active Cisco.com account
• The user accessing the License Central must have at least one of the following:
  • Smart Account User/Admin/Viewer
  • Virtual Account User/Admin/Viewer

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on "Access CLC" under Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

Step 4: Navigate to the Left Menu bar and click on "Licensing".

Step 5 : In the License Inventory dashboard, under “License usage”, see data for “Underusage”, “Full usage” and “Overusage”

Step 6 : For more detailed consumption information, use the filter “Usage” and select “Overusage”. License details will be shown below the dashboard.

Step 7 : You can also drill down on the available data using the available Filters.

Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.

Troubleshooting

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.