How can I upgrade my On-Prem Account?

Introduction

This document outlines the steps to upgrade an On-Prem Account. 

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following: 

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Steps

Ensure you upgrade to the latest version for improved features, essential fixes, and security vulnerability resolutions.

Follow the steps below to upgrade:

Step 1: Navigate to: software.cisco.com/download/home

Step 2: In the Select a Product field, enter Cloud and Systems Management -> Select Network Automation and Management -> Smart Software Manager -> Smart Software Manager On-Prem.

Step 3: On the left-hand column under Latest Release, select one of the options as per your requirement.

Step 4: Select Smart Software Manager On-Prem Release (Version) Upgrade. 

(E.g. - File name: eSSM_OnPrem-9-202407_Upgrade.zip), and then click the Download Icon located on the right side of the screen.

Step 5: When the download is complete, navigate to the directory where the zip file resides, right-click the file, and select Unzip image.

Step 6: Using Linux ‘ssh’ command, connect to the On-Prem server as admin:

ssh admin@<your ip address>

Step 7: Start the On-Prem Console using this command: onprem-console.

Step 8: In the On-Prem Console, use the copy command shown in these two examples.

• copy <your username>@<your remote host.com>:/path/SSM_On-Prem-9-202407_Upgrade.sh patches:

• copy <your username>@<your remote host.com>:/path/SSM_On Prem-9-202407_Upgrade.sh.sha256 patches:

Here is a specific example of the copy command:

copy user@domain.com:/path/SSM_On-Prem_9-202407_Upgrade.sh patches:

For more information about the copy command, see the Cisco Smart Software Manager On-Prem Console Reference Guide that you will get with Upgrade Zip File.

Step 9: After the copy command, use this upgrade command: upgrade patches:SSM_On-Prem-9-202407_Upgrade.sh

You are required to have an existing corresponding signature file.

Step 10: After the system has completed the upgrade (approximately 5–15 minutes), you are notified that the process is complete.

Step 11: After the SSM upgrade is complete, perform a synchronization on the system.

To perform this action, click: How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?

Troubleshooting

If you experience an issue with this process that you cannot address, please open a case at  Support Case Manager (SCM) using software licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.