How can I create a token from my Smart Account?

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Updated:November 12, 2025
Document ID:LIC220943

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    Prerequisites

    Before you start, ensure that you have:

    • Active Cisco.com account
    • Smart account user, or Smart account administrator, or Virtual account user, or Virtual account administrator role 
    • Access to the device
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    Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


    Steps

    Step 1: Go to Cisco Software Central and log in with your cisco.com credentials

    Step 2: Select the Smart Account from the Smart Account Selector at the top right corner

    Step 3: Click on the Manage licenses under the Smart Software Manager section

    Step 4: Click on the inventory tab

    Step 5: Select the Virtual Account

    Step 6: Click on the New Token button under the General tab

    Step 7: Click Proceed

    Step 8: Enter the details

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    Note:

    • Un-checking the box removes the ability to enable higher levels of product encryption functionality for products registered with this Registration Token.
    • For Class C & D the Check box is not visible.

    Step 9: Click Create Token

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    Note:

    • Token generation for on-prem accounts can be done only through the on-prem server. Token generation is restricted within a Virtual Account that is linked to an on-prem account. Token generation can be done on On-Prem Server. Licensing Workspace > Inventory > General Tab > New Token.
    • After the Token is Generated, you can register a device using the steps from “How can I de-register and re-register my device to Smart Account?”.

    Troubleshooting

    For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.

    Revision History

    Revision Publish Date Comments
    6.0
    12-Nov-2025
    Title Update
    5.0
    23-Dec-2024
    Text Update
    2.0
    22-Apr-2024
    Video Location Update
    1.0
    26-Sep-2023
    Initial Release

    Contributed by

    • Licensing Operations

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