How can I correct the license count mismatch issue between SSM On-Prem and Cisco License Central (CLC)?

Introduction

This document explains the steps to be taken to correct the license count mismatch when found between SSM On-Prem deployment & Cisco License Central (CLC).

Prerequisites 

Before you start, ensure that you have the following:

• Active Cisco.com account

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin access to SSM On-Prem

• The user accessing Cisco License Central must have at least one of the following:

• Smart Account Admin

• Virtual Account Admin

Steps

To resolve the license count mismatch issue between SSM On-Prem & Cisco License Central (CLC), please follow the steps: 

If the On-Prem server is connected to the Internet, check if the server can ping Cisco Cloud using the steps below.

Step 1: Log in to the On-Prem CLI.

Step 2: Check the reachability by typing the following commands.

• curl -v https://cloudsso.cisco.com

• curl -v https://swapi.cisco.com

Step 3: If you are on Proxy, check the reachability by typing the below commands.

• curl -v -x <proxy server ip:proxy port num> https://cloudsso.cisco.com

• curl -v -x <proxy server ip:proxy port num> https://swapi.cisco.com

If the connection is successful, then the Cisco cloud is accessible, and if not, then there could be an issue with On-Prem connectivity.

• If Cisco Cloud is accessible, then you can perform Full Network Sync.

• If Cisco Cloud is not accessible, then you can perform a Full Manual Sync.

To perform this action, click: How can I perform SSM On-Prem synchronization with Cisco License Central (CLC)?

Troubleshooting

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.