How can I Claim a CSSM Controlled Subscription in Meraki Dashboard?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with Meraki Support (https://meraki.cisco.com/meraki-support/open-a-support-case/) to help resolve. 

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following data: 

• Customer smart account name and domain.
• Smart Account Access

Caution: For moving from CSSM to Meraki, Reservations will need to be removed from CSSM before Meraki can take control.

Steps

Step 1: User will receive a Claim email.

Step 2: User clicks on the links in the Claim, to proceed to the Meraki Dashboard, where they can Claim the Subscription in Meraki.

Step 3: Smart Accounts assignments in Meraki binds Subscription to Smart Account Assignment scenarios:

            a. Subscription is NOT assigned to a Smart Account, then there is no impact to CSSM.

            b. If Smart Account is assigned in Meraki:

• Meraki needs to pass CCO ID of User binding Subscription to Network.

• CSSM will identify the Smart Account(s) that the User has access to.

• User will select Smart Account from the List returned from the API in Meraki and Meraki will require a Virtual Account assignment.

• Meraki will call CSSM with assigned Smart Account ID.

• CSSM will need to pass the Virtual Account of the assigned Smart Account.
• User than assigns this Virtual Account in Meraki.

Note: CSSM API will return whether it is OnPrem or Direct in the List of the Virtual Accounts. User can then select OnPrem vs Direct Virtual Account from this list.

• Meraki stores Smart Account ID and Virtual Account ID.

• CSSM stores the Subscription ID.

• Create Networking Cloud Virtual Account.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case with Meraki Support (https://meraki.cisco.com/meraki-support/open-a-support-case/)

For feedback on the content of this document, please submit here.