How can I correct license count mismatch issue between On-Prem and CSSM?

Indroduction

This document explains the steps to be taken to correct the license count mismatch when found between CSSM On-Prem & Cisco License central (CLC).

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites  

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Steps 

To resolve the license, count mismatch issue between SSM On-Prem & CLC, please follow the steps: 

If the On-Prem Server is connected to the Internet, check if the server can ping Cisco cloud using the steps below.

Step 1: Log in to the On-Prem CLI.

Step 2: Check the reachability by typing the following commands

• curl -v https://cloudsso.cisco.com

• curl -v https://swapi.cisco.com

Step 3: If you are on Proxy, check the reachability by typing the below commands

• curl -v -x <proxy server ip:proxy port num> https://cloudsso.cisco.com

• curl -v -x <proxy server ip:proxy port num> https://swapi.cisco.com

If the connection is successful, then the Cisco cloud is accessible, and if not, then there could be an issue with On-Prem connectivity.

• If Cisco Cloud is accessible, then you can perform Full Network Sync.

• If Cisco Cloud is not accessible, then you can perform Full Manual Sync

To perform this action, click: How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.