In License Central, how can I view the Commercial Consumption Device 360 degree View?

 
Updated July 10, 2025
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    Introduction

    This document outlines a step-by-step guide on how to view your device's commercial consumption in Cisco License Central.


    Video

    The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.


    Prerequisites 

    Before you start, ensure that you have the following: 

    • Active Cisco.com account 
    • The user accessing the Cisco License Central must have at least one of the following: 
      • Smart Account User/Admin/Viewer 
      • Virtual Account User/Admin/Viewer 


    Steps

    Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

    Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

    Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

    Step 4: Navigate to the left Menu bar and click on the "Devices" tab, and select “Device Inventory” under “Devices”

    Step 5: Click on the Device Name and go to the Licensing Tab to drill down for more details.

    note-icon

    Note: Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.


    Troubleshooting 

    If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

    For feedback on the content of this document, please submit here.

    For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.