How can I resolve issues with SLP sync within On-Prem?

Introduction

This document explains the process to be followed if you find issues with SLP Sync within an On-Prem.

Video

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Prerequisites 

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Steps

To resolve the Sync issues between SLP within On-prem:

If the On-Prem Server is not connected to the Internet, 

Step 1: Perform SL Full Manual Sync Or Perform SLP Manual Sync based on the devices you own

To perform this action, click: How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?

If the On-Prem Server is connected to the Internet, check if the server can ping Cisco Cloud using the steps below.

Step 1: Log in to the On-Prem CLI 

Step 2: Check the reachability by typing the following commands

• curl -v https://cloudsso.cisco.com

• curl -v https://swapi.cisco.com

Step 3: If you are on Proxy, check the reachability by typing the below commands

• curl -v -x <proxy server ip:proxy port num> https://cloudsso.cisco.com

• curl -v -x <proxy server ip:proxy port num> https://swapi.cisco.com

If the connection is successful, then the Cisco cloud is accessible and if not, then there could be an issue with OnPrem connectivity.

To perform this action, click: How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?

Follow the below steps to perform SLP sync with CSSM.

Step 1: We must sync on the device side.

a. Log in to the Device CLI (Use Specific Product Documentation).

b. Type the command “license smart sync all”.

Step Result: Pushes the usage report to On-prem.

Step 2: Perform On-prem SLP network/manual sync to get the ACK file against the usage reports received from the device.

To perform this action, click: How can I perform a synchronization within an On-Prem deployment, in License Central (LC)?

Step 3: Once the ACK is received in SSM On-Prem, wait for 24hrs to get this installed in the Device.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.