How can I resolve issues with SLP sync within On-Prem?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.

Video

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Prerequisites 

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to SSM On-Prem

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

To resolve the Sync issues between SLP within On-prem:

If the On-Prem Server is not connected to the Internet, 

Step 1: Perform SL Full Manual Sync Or Perform SLP Manual Sync based on the devices you own

To perform this action, click: How can I perform a synchronization within an On-Prem deployment?

If the On-Prem Server is connected to the Internet, check if the server can ping Cisco Cloud using the steps below.

Step 1: Log in to the On-Prem CLI 

Step 2: Check the reachability by typing the following commands

• curl -v https://cloudsso.cisco.com

• curl -v https://swapi.cisco.com

Step 3: If you are on Proxy, check the reachability by typing the below commands

• curl -v -x <proxy server ip:proxy port num> https://cloudsso.cisco.com

• curl -v -x <proxy server ip:proxy port num> https://swapi.cisco.com

If the connection is successful, then the Cisco cloud is accessible and if not, then there could be an issue with OnPrem connectivity.

Perform SL Sync before getting into the SLP Sync

To perform this action, click: How can I perform a synchronization within an On-Prem deployment?

Follow the below steps to perform SLP sync with CSSM.

Step 1: We must sync on the device side.

a. Log in to the Device CLI (Use Specific Product Documentation).

b. Type the command “license smart sync all”.

Step Result: Pushes the usage report to On-prem.

Step 2: Perform On-prem SLP network/manual sync to get the ACK file against the usage reports received from the device.

To perform this action, click: How can I perform a synchronization within an On-Prem deployment?

Step 3: Once the ACK is received in SSM On-Prem, wait for 24hrs to get this installed in the Device.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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