How to Approve or Decline a Smart and Virtual Account Access Request, in Cisco License Central (CLC)?

Introduction

This document outlines the steps to approve or decline access requests for Smart and Virtual Accounts sent to the Smart Account Admins, in Cisco License Central.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following: 

• Active Cisco.com account 

• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account Admin 
  • Virtual Account Admin

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Pending Access Requests” under “Smart Account Management”

Step 5: Scroll right on the dashboard to the Status Column and click on Pending in front of the Requesters name.

Step 6: Click 

• Decline

• OR Next

Step 7: Select Scope of Access and User Role 

Click Approve.

Troubleshooting  

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.