In License Central, how can I see a list of events transacted against my order?

Introduction

This document explains where to see the order transacted events in Cisco Licensing Central, so that users can access the order transacted details.

Video

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Prerequisites 

Before you start, ensure that you have the following:

• An Active Cisco.com account

• User should have access to the order.

Steps 

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on “Access CLC” under the Cisco License Central section.

Step 3: Navigate to the “Orders” tab, at the left-hand side of the page.

Step 4: Search for the Sales/Web Order Number using Search, which is located below the Orders and Download list tabs or select the Sales Order from the list of orders displayed.

Step 5: From the selected order, choose the order from the list of orders and click on the order number.

Step 6: The resulting screen will display 3 tabs, Order details, Event log and Download history, below the Order Identifier.

Step 7: Clicking on Event log shows the list of events for this order.

Step 8: You can sort the results using the icon beside the Heading name.

Step 9: You can re-order columns by dragging the Heading name, left or right.

Step 10. Click on the "Back" button to return to the Order Details page.

Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in Licensing Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.

Troubleshooting 

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to resolve the issue. If the customer/partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.