How can I update my license reservation on my device, in Cisco License Central (CLC)?

Introduction

This document explains how to update your license reservation by adding, reducing or switching licenses for the already reserved device in Cisco License Central (CLC).

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites

Before you start, ensure that you have the following:

• Active Cisco.com account
• Access to the smart account in which the device exists
• The user accessing License Central must have at least one of the following:
  • Smart Account User/Admin
  • Virtual Account User/Admin

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under the Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to find it.

Step 4: Navigate to the left menu bar, click the Devices tab, then select Device Inventory under Devices.

Step Results: The dashboard provides a consolidated view of all the devices associated with the Smart Account.

Step 5: Use the Filter option to select devices with reserved licenses under the Reserved licenses section.

Step 6: Use the search bar to locate the device by Device identifier, Product number, Device name, etc., to update license reservation.

Step 7: Select the device, then in the rightmost column, click the 3 dots.

Or

Step 7: Click on the device name hyperlink -> in the top right corner, click on the More Actions button

Step 8: Select the option Update License Reservation from the drop-down list

Step Results: The Update License Reservation page will appear

Step 9: Choose the licenses for which you need to update the quantities and enter the number in the Desired reservation qty column.

Step 10: Click Next.

Step 11: Review the information entered and click Next.

Step Results: You will get a confirmation of the updated license reservation.

Step 12: Copy, Email or Download the License Reservation code generated in the confirmation page. Click Close.

Step 13: Go to the same device for which the license reservation was updated and click on the 3 dots in the rightmost column.

Step 14: Select Enter Device Reservation Confirmation Code from the dropdown.

Step results: Enter Device Reservation Confirmation Code. A pop-up will appear.

Step 15: Enter the generated Device Reservation Confirmation Code in the space provided and click Submit.

Troubleshooting

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.