In License Central, how can I view the Commercial Consumption License 360 degree View?

 
Updated July 10, 2025
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    Introduction

    This document explains how to view the Commercial Consumption License 360° View in License Central for a complete overview of license usage and availability.


    Video

    The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.


    Prerequisites  

    Before you start, ensure that you have the following: 

    • Active Cisco.com account 
    • The user accessing the Cisco License Central must have at least one of the following: 
      • Smart Account User/Admin/Viewer 
      • Virtual Account User/Admin/Viewer 


    Steps 

    Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

    Step 2: Click on Access Cisco License Central under Cisco License Central section

    Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

    Step 4: Navigate to the “Licensing” tab.

    Step 5: Under License Inventory, click on the License Name and go to "Associated Devices” Tab to drill down more details.

    note-icon

    Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.


    Troubleshooting  

    If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

    For feedback on the content of this document, please submit here .

    For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.