How can I delete a Cisco License On-Prem (CLP) account, in Cisco License Central (CLC)?

Introduction 

This document provides a step-by-step guide for deleting a Cisco License On-Prem (CLP) account within both the Cisco License Central (CLC) and the Cisco License On-Prem (CLP) environments. 

 

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites  

Before you start, ensure that you have the following: 

• An active Cisco.com account 

• Admin access to Cisco License On-Prem (CLP) 

• The user accessing CLC must have at least one of the following: 

• Smart Account Admin 

• Virtual Account Admin 

 

Steps 

Step 1: Remove all Product Instances (PI) from all local Virtual Accounts within the Cisco License On-Prem (CLP) Smart Account. 

• Click here for Instructions. How can I remove a device within a Cisco License On-Prem (CLP) deployment? 

Step 2: Synchronize the CLP environment with Cisco License Central (CLC) to confirm that all Product Instances (PI) have been successfully removed. 

• Click here for Instructions: How can I perform Cisco License On-Prem (CLP) synchronization with Cisco License Central (CLC)? 

Step 3: Deactivating the On-Prem Account. Access the Cisco License On-Prem (CLP) portal at: (https://(IP Address):8443/admin/#/mainview).  

Step 4: Navigate to the Admin Workspace tab in the left-hand menu.  

Step 5: Select the On-Prem Accounts tab from the left-hand menu to view the list of associated accounts. 

Step 6: Use the search function to locate the account you wish to deactivate. 

Step 7: Click the three-dot icon in the leftmost column and select Deactivate. 

Step 8: Enter a Reason for Deactivation & Additional email addresses (optional) so they can be included in the email sent to the requester. 

Step 9: Click Deactivate. 

Step Results: The status of the local account will now be listed as Inactive. 

 

You may choose one of the following two methods to complete the removal. 

 

Method A: Online Removal 

Step 10: Locate the inactive CLP account, click the three-dot icon, and select Remove (Online). 

Step 11: Click Remove on the pop-up. 

Step Results: The On-Prem account is deleted from both the Cisco License On-Prem portal and the Smart Account in Cisco License Central (CLC). 

 

Method B: Offline Removal 

 

Follow Steps 1-9, same as above  

Step 10: Locate the inactive CLP account, click the three-dot icon, and select Remove manually (Offline). 

Step 11: In the pop-up window, click Remove in the bottom right corner of the page. 

Step Results: A synchronization file will be generated and downloaded to your local drive. 

Step 12: Log in to Cisco Software Central and click Access Cisco License Central. 

Step 13: Enter your Smart Account name or use the search function to locate the Smart Account linked to your On-Prem account. 

Step 15: In the left-hand menu, click the Devices tab and select Manual Synchronization under the Device Connections section. 

Step 16: Click Upload sync file (located in the top right corner) 

Step 17: Select the removal file you saved in Step 11, then click Next. 

Step 18: Review the information and confirm. 

Step Results: You will receive a confirmation message stating that the On-Prem account has been successfully deleted. 

 

Troubleshooting 

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.