How can I remove a device within a Cisco License On-Prem (CLP) deployment?

Introduction

This document provides a step-by-step guide for removing a device from a Cisco License On-Prem (CLP) deployment. 

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following data: 

• An active Cisco Smart Account. 

• A valid Cisco.com (CCO) User ID and password. 

• Admin Access to Cisco License On-Prem (CLP) Portal. 

• Access to the specific Smart Account containing the device you intend to remove. 

  

Steps 

Step 1: Access the Cisco License On-Prem (CLP) portal at (https://(IPAddress):8443/admin/#/mainview). 

Step 2: Navigate to the Workspace tab in the left-hand menu and select Licensing. 

Step 3: Navigate to the On-Prem Account section in the left-hand menu. You may select the account directly or use the search feature to locate the account you wish to manage. 

Step 4: Once the On-Prem Account is selected, additional menu options will appear. Navigate to the Devices tab and select Device Inventory. 

Step Results: The dashboard will display a consolidated view of all devices associated with the selected Smart Account. 

Step 5: Use the search bar to locate the device by Device identifier, Product number, Device name, or other criteria. 

Step 6: Select the device, then click the 3 dots in the rightmost column. 

Step 7: Select the Remove Device option from the drop-down menu. 

Step Results: Remove Device? A pop-up will appear. Read the caution message. 

Step 8: Click Remove Device. 

Troubleshooting 

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.