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Updated:April 23, 2024
Document ID:LIC220891
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account
User must have access to Smart Account (SA)/Virtual Account(VA)
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.
Step 3: Click on the Manage licenses under the Smart Software Manager section.
Step 4: Click on the Activity tab in the menu bar.
Step 5: Select the License Transactions tab. Step 6: Click on the Export icon.
Step 7: The file downloads.
Step 8: The file can be opened or saved after the download is complete.
Troubleshooting:
I cannot see all transactions in the report. If licenses are missing, it is likely an access issue. You need access to the Virtual Account and Smart Account for every license you want to appear in the report. Please reach out to the Smart Account Admin to check your access level
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM)using Software Licensing option.
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