How can I modify the access levels of a User in a Virtual Account, in License Central (LC)?

Introduction 

This document outlines the steps on modifying a user’s access levels in a Virtual Account within Cisco License Central to control permissions and roles.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following: 

• Active Cisco.com account 
• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account User/Admin/Viewer 
  • Virtual Account User/Admin/Viewer 

Steps: 

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under the Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Virtual Accounts” under “Smart Account Management”

Step 5: Use the Search function to search for the Virtual Account name.

Step 6: On the Virtual Account dashboard, go to the Users tab.

Step 7: Use the Search function to search for a User CCOID/name.

Step 8: On the Users Details dashboard, go to Grant Virtual Account Access.

Step 9: Select the Virtual Accounts the users can access and their role within them.

• Access Scope:
  • Entire Smart Account
  • OR Virtual Accounts
• User role: select User Role from the drop-down menu. 

Step 10: Select the available Virtual Accounts and Click Next.

Step Results:  The user has been added to the selected Virtual Accounts.

Note:

• To modify the access levels of a User in a Virtual Account in CSSM, please go to: How Can I Modify the Access Levels of a User in a Virtual Accounts?

• Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.

Troubleshooting 

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.