In License Central, how can I download a report of all my devices that includes license usage?

 
Updated July 10, 2025
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    Introduction

    This document helps users in Cisco License Central efficiently download a report of all their devices, including license usage details, for better tracking and compliance.  


    Video

    The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.


    Prerequisites 

    Before you start, ensure that you have the following data:

    • Active Cisco.com account
    • The user accessing the Cisco License Central musthave at least one of the following:
      • Smart Account User/Admin/Viewer
      • Virtual Account User/Admin/Viewer


    Steps 

    Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

    Step 2: Click on Access Cisco License Central under Cisco License Central section. 

    Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

    Step 4: Navigate to the left Menu bar and click on "Licensing”.

    Step 5: Check the boxes next to the license names to include their device usage in the report.

    Step 6: Click on the Export selected on the Menu bar.

    Step 7: You can select the download format of the report between CSV or XLSX.

    Step 8: Check the box for Device usage and Click Export.

    note-icon

    Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.


    Troubleshooting 

    If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.  

    For feedback on the content of this document, please submit here .

    For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.