How can I download a report of all my devices that includes license usage, in License Central (LC)?

Introduction

This document helps users in Cisco License Central efficiently download a report of all their devices, including license usage details, for better tracking and compliance.  

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following data:

• Active Cisco.com account

• The user accessing the Cisco License Central musthave at least one of the following:
  • Smart Account User/Admin/Viewer
  • Virtual Account User/Admin/Viewer

Steps 

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

Step 4: Navigate to the left Menu bar and click on "Licensing”.

Step 5: Check the boxes next to the license names to include their device usage in the report.

Step 6: Click on the Export selected on the Menu bar.

Step 7: You can select the download format of the report between CSV or XLSX.

Step 8: Check the box for Device usage and Click Export.

Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.

Troubleshooting 

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.  

For feedback on the content of this document, please submit here . 

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.