How can I enable email notifications using SMTP in Cisco License On-Prem (CLP) deployment?

Introduction

This document provides a step-by-step guide for configuring email notifications using Simple Mail Transfer Protocol (SMTP). Enabling this feature allows you to receive automated summaries regarding device status, license usage, and synchronization activities.

Video

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Prerequisites

Before you start, ensure that you have the following:

• A Cisco Smart Account 

• A valid CCO User ID and Password that has access to the Smart Account or Virtual Account. 

• Admin Access to Cisco License On-Prem (CLP)

• SMTP server details (Server IP, Port, and authentication credentials, if required)

Steps

Configuring SMTP Server Settings

Step 1: Access the Cisco License On-Prem (CLP) portal at: https://<IP_Address>:8443/admin/#/mainview.

Step 2: Navigate to the Admin workspace from the left-hand menu.

Step 3: Select the Settings tab, then click on the Email tab at the top of the page.

Step 4: Under the Email notifications section, provide the following details:

• SMTP Server: The IP address or hostname of your mail server.

• SMTP Port: The port number used by your mail server.

• Send email from: The email address that will appear as the sender.

• Require Authentication: Check this box if your SMTP server requires credentials and provides the necessary details.

Step 5: Click Apply to save your SMTP configuration.

Enabling Email Notifications for an On-Prem Account

Step 1: Access the Cisco License On-Prem (CLP) portal at: https://<IP_Address>:8443/admin/#/mainview.

Step 2: Navigate to the Licensing workspace from the left-hand menu.

Step 3: Select the appropriate On-Prem Account from the On-Prem Account tab.

Step 4: Once the account is selected, additional tabs will appear in the left-hand menu. Navigate to the On-Prem Account Management Tab

Step 5: Under Settings select Email Notification Settings. 

Step 6: In Email Notification Settings Page, Check the box labeled Receive Summary emails.

Step 7: Click +Add additional email address to include recipients who should receive these notifications.

Step 8: Select the Local Virtual Accounts from the dropdown menu for which you wish to receive summary reports.

Step 9: Set the notification Frequency to Daily, Weekly, or Monthly.

Step 10: Select the specific notification categories to include in your summary email:

• License Notifications

• Device Notifications

• Sync Notifications

Step 11: Click Apply to finalize your settings.

Troubleshooting

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.