How can I find out how many devices in my account, in Cisco License Central (CLC)?

Introduction

This document outlines a step-by-step process for finding the count of all devices in your smart account and accessing all device information in Cisco License Central.

Video

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Prerequisites

Before you start, ensure that you have the following:

• Active Cisco.com account
• The user accessing the License Central must have at least one of the following:
  • Smart Account User/Admin/Viewer
  • Virtual Account User/Admin/Viewer

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under the Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

Step 4: Navigate to the left Menu bar and click on "Overview".

Step 5: In the Account Summary, you can see the “Total Devices” thumbnail. The total number of devices in the selected smart account will be present here.

Step 6: You can click on the “Total Devices” thumbnail for additional information; you will be redirected to the “Device Inventory” page. The dashboard provides a consolidated view of all the devices associated with the Smart Account; see “Licensing connection status,” “Coverage status,” “Last date of support”, & “Coverage end date.”

Step 7: You can also drill down on the available data using the available Filters.

Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.

Troubleshooting

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.