For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before You Start Ensure You Have the Following:
- Users Need to have explicit CDA access.
- Users need to have explicit access to their profile.
Step 1: Click on Profile Management link.
Step 2: Select an option from the Search dropdown, enter a search term, then click on Search.
Step 3: Select the required company name from the Company Name dropdown. (All the profiles associated to that company name will be displayed.)
Step 4: Select a Profile Name and click on Edit to edit the profile
Step 5: Click YES to continue editing, or NO to go back.
Step 6: Upload a Profile Configuration from the Upload File option.
Step 7: Click on the XML or TEXT link to download the respective sample Profile Configurations.
- Clicking on Update Mapping will update the profile.
- Clicking on reset will reset the form.
- Clicking on cancel will close the Edit Profile Mapping dialog box.
Step 8: Click on Update Profile Mapping to update the profile. (A success message will appear confirming the same.)
Troubleshooting:
If you experience an issue with this process, that you cannot address, please open a case at Support Case Manager (SCM) using software Licensing option.
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