Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites

Before You Start Ensure You Have the Following:

- Active Cisco.com account

- Users Need to have explicit CDA access.

- Users need to have explicit access to their profile.

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

Step 1:  Click on Profile Management link.

Step 2:  Select an option from the Search dropdown, enter a search term, then click on Search.

Step Result: All the profiles associated to that Search Item will be displayed.

Step 3: Select a Profile Name and click on Edit to edit the profile.

Step 4: A pop-up is displayed with the number of devices associated with the profile, along with YES or NO options.

Step 5:  Upload a Profile Configuration from the Upload File option.

Step 6:  Click on the XML link to download the respective sample Profile Configurations.

- Clicking on Update Mapping will update the profile.

- Clicking on reset will reset the form.

- Clicking on cancel will close the Edit Profile Mapping dialog box.

Step 7: Click on Update Profile Mapping to update the profile. (A success message will appear confirming the same.)

Troubleshooting

If you experience an issue with this process, that you cannot address, please open a case at  Support Case Manager (SCM) using software Licensing option.

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