How can I perform device conversion to Smart License, in License Central(LC)?

 
Updated September 4, 2025
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    Introduction

    This document explains the steps to convert a Device license into a Smart License within License Central (LC), enabling easier management and tracking of licenses. 

    Video

    The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

    Prerequisites

    Before you start

    , ensure that you have the following: 

    • Active Cisco.com account
    • The user accessing the License Central must have at least one of the following:
      • Smart Account User/Admin/Viewer
      • Virtual Account User/Admin/Viewer

    Steps

    Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.  

    Step 2: Click on Access Cisco License Central under the Cisco License Central section.  

    Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

    Step 4: Navigate to the Left Menu bar and click on "Licensing".

    Step 5: In the License Inventory dashboard, Select the licenses and click the “Get licenses” Tab.

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    Note: The Licensing Method must be Smart to perform conversion.

    Step 6: Select the Target Virtual Account. 

    Step 7: Select the desired License Name and enter required quantity.

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    Note:

    • If Desired Quantity = Available Quantity → proceed to the next step.
    • OR If Desired Quantity < Available Quantity → click the pencil icon in the Configure Sources column, select the source type, and click Save.

    Step 8: Click Next, Review the details and Click on Submit.

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    Note:

    Troubleshooting

    If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

    For feedback on the content of this document, please submit here .

    For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.