How can I perform factory pre-installation of devices using SLP?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

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Prerequisites
Before You start, ensure you have the following:

• Active Cisco.com Account.
• Access to Smart Account and Virtual Account.
• Software version that supports SLP.
• Sales order number/Web Order number.

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps
Step 1: Navigate to Cisco Commerce Workspace (CCW).

Step 2: Search with the sales order number/Web order.

Step 3: Click on Sales/ Web order number to view order details on the search result page.

Step 4: Go to “View or change Smart Account Assignments” link on the screen.

Step 5: Click on “Assign Smart Account”.

Step 6: Search for the active End customer Smart account domain ID and select the appropriate Smart Account domain.

Step 7: Select the appropriate Virtual account and click on Assign button and finally submit.

Exception: For Cat8K devices, Disti stocking Order lines, DNA Stack and NW Stack licenses are not pre-installed.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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