How can I assign an order to a Smart Account, in Cisco License Central (CLC)?

Introduction

This document provides as overview of the process for assigning an Order to a Smart Account in Cisco License Central (CLC). 

Video

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Prerequisites

Before you start, ensure that you have the following:

• Active cisco.com account

• Active smart account in CLC 

• CCOID access level 1 or 2

Steps 

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and select Orders, click on Order Inventory.

Step 5: There are three cards under Order Inventory. On the Smart Account assignment status card, click on Unassigned to filter Smart Account assignment Donut. 

OR Search for the Order using the Search bar on left side of the table view. 

Step Results: A list of the Unassigned Orders for the Smart Account is displayed. 

Step 6: There are two ways to assign your order(s) to a Smart Account.

a. To assign multiple or all orders to a Smart Account, select the boxes of your orders on the Order Identifier tab. Click Assign to Smart Account in the top right corner of the table view.

b. Alternatively, to assign a single order, use the three-dot menu under the gear icon of your single order. Click Assign to Smart Account from the dropdown options.

Step 7: On the Assign to Smart Account and Virtual Account page, click Select to assign a Smart Account.

Step 8: Using the dropdown menu on the left of the Search bar, an order can be assigned based upon the Domain Identifier, Smart Account name, or Email ID of the customer. Select the Smart Account.

Step 9: Select the Virtual Account from the dropdown. Click Next. If your order contains Cisco branded services, a checkbox will populate under the Smart Account name. Depending on how the licenses should be assigned, select or de-select the option to check the Assign Product line and Cisco branded Services to separate Accounts. Click Next.

Step 10: Review your details and click Assign.
Step Results: The confirmation page will confirm that your Smart Account and Virtual Account assignment has been requested.

Troubleshooting 

1. I cannot find the license in the selected Smart Account/Virtual Account.

Check the order assignment to selected Smart Account/Virtual Account in CCW, View or Change Smart Account Assignments section. If it is assigned correctly to the selected Smart Account/Virtual Account and still not available in CLC, then open a case using SCM.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using a Software Licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to resolve the issue. If the customer/partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.