How can I manage conversion settings for my Smart Account, in License Central (LC)?

Introduction 

This document explains how to setup conversion settings for your Smart Account in License Central (LC).

Video

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Prerequisites    

Before you start, ensure that you have the following:  

• Active Cisco.com account  

• The user accessing the License Central must have at least one of the following:  
  • Smart Account User/Admin/Viewer 
  • Virtual Account User/Admin/Viewer  

Steps    

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.     

Step 2: Click on Access Cisco License Central under the Cisco License Central section.     

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.   

Step 4: Navigate to the Left Menu bar and click on "Account Management".   

Step 5: Under Settings, click “License Settings”.  

Step 6: Click Traditional to Smart license conversion. 

Step 7: Select the checkbox(es) based on your preferences

Step 7a: Enable device-led conversion to Smart licenses and select at least one Virtual Account from the drop-down menu.

Step 7b: Automatically convert traditional licenses to Smart licenses and select at least one Virtual Account and one Product from the drop-down menu.

Note: You can select one or more Virtual Accounts and Products.

Step 8: Click Apply to update conversion settings.

Note: Internal users should open a case with the Licensing support team to resolve the customer view issue with the orders in License Central. There are no checks in place for internal users with a Cisco support role to restrict any unauthorized transactions from the Orders tab.

Troubleshooting    

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).   

For feedback on the content of this document, please submit here .   

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.