How can I view my On-Prem Account, in License Central?

Introduction

This document explains how to view all the On-Prem accounts linked to the Smart account in License Central.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites  

Before you start, ensure that you have the following:

• Active Cisco.com account

• Access to SSM On-Prem

• The user accessing License Central must have at least one of the following:
  • Smart Account User/Admin/Viewer
  • Virtual Account User/Admin/Viewer

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under the Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to locate your Smart Account.

Step 4: Navigate to the left Menu bar and click on the "Devices" tab, and select "Device Managers” under Device Connections.

Step Result: You can see all the On-Prem Accounts that are associated with the chosen Smart Account under the “Device manager name” column.

Note: All account-related details are consolidated on one dashboard:

• Virtual Account
• Device manager type
• Devices managed
• Licensing connection status
• Latest sync, etc.

Troubleshooting 

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve