How Can I Move Licenses from One Device to another within License Registration Portal (LRP)?

Available Languages

Download Options

  • PDF     (7.4 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (85.4 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (70.7 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:April 23, 2024
Document ID:LIC220906

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


Before you start, ensure that you have:

  • Active Cisco.com account
  • Have source and destination device identifier details


Step 1: Go to the Cisco Software Central and log in with your cisco.com credentials.

Step 2: Under Traditional Licenses, click on Access LRP

Step 3: Choose "All Licenses For (CCO ID)" from the 'Show' drop down selector

Step 4: Click on “Devices” tab

Step 5: Find your device under the Device name and click the arrow icon

Step 6: Click on Move Licenses Between Devices

Step 7: Source device details are populated and select Yes or No for Returning Device, then click Next

note-icon

Note: If it is not RMA, please select No


Step 8: Enter destination Device details, Smart account /Virtual account and click Next

Step 9: Enter the required license quantity to be moved to the destination Device and click next and Submit


Troubleshooting:

  1. I am not getting the option to move licenses between devices, what needs to be done? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
  1. While doing the transaction to move the licenses, I am getting an error. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
  1. Error: No Product Skus in the Product Family meet the License Transfer criteria “No Product Skus in the Product Family meet the License Transfer criteria” means the selected PIDs on the source device are not eligible for Rehost operation. To Rehost the licenses, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.


If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.


For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
2.0
23-Apr-2024
Video Relocation Update
1.0
20-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

Was this Document Helpful?

FeedbackFeedback

Contact Cisco