How can I find my order within License Central (LC)?

Introduction

This document explains how to find an e-delivery Order in Cisco Licensing Central, so that users can successfully access the order details.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites

Before you start, ensure that you have the following:

• An active Cisco.com account.

• The User should have access to the order in CCW

Steps

Scenario #1: Search for an order that has been personally assigned to you, and / or have received an eDelivery order /Order Based Access(OBA) notification.

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: Click on “Access CLC” under the Cisco License Central section.

Step 3: If you are a first-time user, click on ‘’eDelivery Orders’’ to proceed to the portal without a Smart Account, otherwise proceed to Step 3.

Step 4: Navigate to the left menu bar and click "Orders".

Step 5: Search for the Sales/Web Order Number, using Search, which is located below the Orders and Download list tabs. The result will be displayed below the Search input.

You can also drill down on the available data using the available Filters

Scenario #2: Search for an order that has been associated to a Smart Account.

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: Click on “Access CLC” under the Cisco License Central section.

Step 3: In the left menu, click Order. By default, the view is set to Smart Account view. If needed, you can switch to User View to see all the orders assigned to you.

Step 4: Select the Smart Account and Virtual Account from the dropdown menus in the top left corner.

Step 5: Search for the Sales/Web Order Number, using Search, which is located below the Orders and Download list tabs. The result will be displayed below the Search input.

You can also drill down on the available data using the available Filters.

Troubleshooting

1. When I search for the order, I do not get any results.

Please check if the orders are assigned to an end customer account. If the orders consist of traditional PIDs, please check if the orders are assigned to a cisco.com user profile.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to resolve the issue. If the customer/partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.