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Updated:April 22, 2024
Document ID:LIC220927
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active cisco.com account
Access to SA/VA is needed.
Active Enterprise Agreement (EA) Suite
Device that needs to be removed must not have any licenses.
Step 5: Click the Devices tab to view all device details relating to the selected EA Suite
Step 6: User can search for the device by Name/Device Description/ Device Identifier (for example Mac Address, Serial Number and so on) in the View Devices search bar
Step 7: Click the Action drop-down for the device you would like to remove and click on Remove Device. A pop-up appears allowing you to confirm the removal
Step 8: Click on Confirm Removal for the device to be removed
Step Result: The Device gets removed from the Devices tab in EAWS.
Troubleshooting:
1. I am not getting the option to remove the intended device. If the device has license registered, then the option to remove the device is not present.
If you experience any issue while removing the device(s), please open a case at Support Case Manager
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