How can I modify the user's access levels on my Smart Account, in License Central (LC)?

Introduction

This document outlines the steps to modify a user’s access level within your Smart Account in Cisco License Central, including how to assign or change permissions. 

Video

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Prerequisites 

Before you start, ensure that you have the following: 

• Active Cisco.com account 

• The user accessing the Cisco License Central must have at least one of the following: 

• Smart Account User/Admin/Viewer 

• Virtual Account User/Admin/Viewer 

Steps:  

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Users” under “Smart Account Management”

Step 5: Click on the User you want to modify the access levels for OR use the Filters option, to filter users as per the available filter options on the Filters drop down menu. 

Step 6: Click on Grant Virtual Account access on the dashboard

Step 7: On the Add User to these Virtual Accounts dashboard

• Select Scope of access:
  • Entire Smart Account: User has access to the entire Smart Account
  • OR Selected Virtual Accounts.

• User role:
  • If Scope of access is Entire Smart Account, select User Role from the drop-down menu. 
  • If Scope of access is Selected Virtual Accounts, select User Role from the drop-down menu. 

Note:

• To modify the user's access levels on my Smart Account, please go to: How Can I Modify the Users Access Levels on My Smart Account?

• Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.

Troubleshooting

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM). 

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.