This document outlines the steps to modify a user’s access level within your Smart Account in Cisco License Central, including how to assign or change permissions.
Video
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Prerequisites
Before you start, ensure that you have the following:
Active Cisco.com account
The user accessing the Cisco License Central must have at least one of the following:
Step 2: Click on Access Cisco License Central under the Cisco License Central section.
Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.
Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Users” under “Smart Account Management”
Step 5: Click on the User you want to modify the access levels for OR use the Filters option, to filter users as per the available filter options on the Filters drop down menu.
Step 6: Click on Grant Virtual Account access on the dashboard
Step 7: On the Add User to these Virtual Accounts dashboard
Select Scope of access:
Entire Smart Account: User has access to the entire Smart Account
OR Selected Virtual Accounts.
User role:
If Scope of access is Entire Smart Account, select User Role from the drop-down menu.
If Scope of access is Selected Virtual Accounts, select User Role from the drop-down menu.
Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.
Troubleshooting
If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).
For feedback on the content of this document, please submit here.
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.
Revision History
Revision
Publish Date
Comments
1.0
August 11,2025
Initial Release
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