This document outlines the steps for creating user groups within your existing Smart Account in Cisco License Central to efficiently manage permissions and streamline user administration.
Video
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Prerequisites
Before you start, ensure that you have the following:
Active Cisco.com account
The user accessing the Cisco License Central must have at least one of the following:
On the User Groups dashboard, click on More Actions drop down to Grant Smart Account access to external user group. Enter the request lookup ID provided in the email and follow the steps for creating User Groups.
User can also Scroll right to the three horizontal dots across a User Group name and perform the following:
Edit Users
Edit the Virtual Account Users can access
Delete User Group
Request access to another Smart Account
Send message to group members
Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.
Troubleshooting
If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).
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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.
Revision History
Revision
Publish Date
Comments
1.0
August 11,2025
Initial Release
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