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Updated:April 23, 2024
Document ID:LIC220910
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active cisco.com account
User must have access to the Smart Account and Virtual Account where they want to find the license.
Step 2:Click on "Access LRP" under the Traditional Licenses section.
Step 3: Select the Smart Account from the "Show Smart Account" dropdown list.
Step 4: Select a Virtual Account from the "Virtual Account" dropdown list.
Step 5: Navigate to the "Licenses" tab.
Step 6: All the licenses assigned to the selected Smart Account and Virtual Account would be displayed in this view by default.
Troubleshooting:
1. I am getting error “We have encountered a technical issue and require you to open a support case before your request can be processed." while trying to log to LRP. Please create a case with Support Case Manager (SCM) to fix the technical issue.
2. I am not able to find the license in any of the virtual account I see on "Product License registration"/ License registration portal (LRP). Please create a case with Support Case Manager (SCM) to fix the technical issue.
If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).
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