How can I transfer a device to a new Virtual Account (VA) within the same Smart Account (SA) in License Central (LC)?

Introduction

This document outlines a step-by-step process for assigning different virtual accounts to a device/multiple devices in the same smart account in Cisco License Central.

Video

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Prerequisites 

Before you start, ensure that you have the following: 

• Active Cisco.com account 

• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account User/Admin
  • Virtual Account User/Admin

Steps 

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and click on the "Devices" tab, and select “Device Inventory” under “Devices”

Step 5: Select the device/ multiple devices that you need to transfer to a different virtual account by checking the box next to the device name. You can also find the device using the search option with the device identifier.

Step 6: Navigate to the rightmost column of the selected device and click on the 3 dots and select “Edit Virtual Account assignment” from the drop-down menu. If you have selected multiple devices, then you can also click on the ‘More Actions” Button and select “Edit Virtual Account assignment” from the drop-down menu.

Step 7: Select a target virtual account from the Target Virtual Account drop-down.

Step 8: Click Next

Step 9: Review all the information before submitting. Click Submit.

Step Result: Devices reassigned to the target Virtual Account confirmation page will be displaye.

Note:

• To transfer a device to a new Virtual Account within the same Smart Account in CSSM, please go to: How Can I Transfer a Device to a New Virtual Account (VA) within the Same Smart Account(SA)?
• Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.

Troubleshooting 

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM). 

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.