This Document explains the step-by-step process for adding users to your Smart Account in Cisco License Central, ensuring proper access and role assignment for license management.
Video
The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.
Prerequisites
Before you start, ensure that you have the following:
Active Cisco.com account
The user accessing the Cisco License Central must have at least one of the following:
Step 2: Click on Access Cisco License Central under the Cisco License Central section.
Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.
Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Users” under “Smart Account Management”
Step 5: Click on Add User on the dashboard.
Step 6: On the Select Users dashboard
Add Users by Entering the Cisco (CCO) IDs or email addresses, separated by commasOR Add from CSV
And Click Next
Step 7: On the Add Users to Virtual Accounts dashboard
Select Scope of access:
Entire Smart Account: User has access to the entire Smart Account
OR Selected Virtual Accounts.
User role:
If Scope of access is Entire Smart Account, select User Role from the drop-down menu.
Caution: The users can't be assigned to the Approver role, because the mail address in their Cisco.com profile doesn't match the domain for the Smart Account. If you continue, they will not be assigned to the account.
If Scope of access is Selected Virtual Accounts, select User Role from the drop-down menu.
Check mark the Virtual Account Name for which access needs to be granted and click Next
Step Results - The Selected users have been added to the selected Virtual Accounts
Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.
Troubleshooting
If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).
For feedback on the content of this document, please submit here.
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.
Revision History
Revision
Publish Date
Comments
1.0
August 11,2025
Initial Release
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.