How can I manage the restricted-unrestricted access levels of a Virtual Account, in License Central (LC)?

Introduction

This document explains how to manage restricted and unrestricted access levels in a Virtual Account within Cisco License Central to control user permissions and protect sensitive licensing data.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites  

Before you start, ensure that you have the following: 

• Active Cisco.com account 

• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account User/Admin/Viewer 
  • Virtual Account User/Admin/Viewer 

Steps:  

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Virtual Accounts” under “Smart Account Management”

Step 5: Use the Search function to search for the Virtual Account name.

Step 6: On the Virtual Account dashboard

• Overview tab: You can edit the Virtual Account Details.

• Access Levels:
  • Unrestricted: will be searchable in all Account Selectors in CLC including in Commerce Ordering Tools.
  • Restricted: will NOT appear in any Account Selectors and Searches. For order assignment, the user must provide the exact Account Name.

 Click Save

Note:

• To manage the restricted-unrestricted access levels of a Virtual Account, please go to: How Can I Manage the Restricted/Unrestricted Access Levels of a Virtual Account?

• Internal users should submit a case to the Licensing support team to fix the customer view issue with orders in License Central. There are no checks for internal users with a Cisco support role to prevent unauthorized transactions from the Orders tab.

Troubleshooting  

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM). 

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.