How can I manage the restricted-unrestricted access levels of a Virtual Account, in Cisco License Central (CLC)?

Introduction

This document explains how to manage restricted and unrestricted access levels in a Virtual Account within Cisco License Central to control user permissions and protect sensitive licensing data.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites  

Before you start, ensure that you have the following: 

• Active Cisco.com account 

• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account User/Admin/Viewer 
  • Virtual Account User/Admin/Viewer 

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials. 

Step 2: Click on Access Cisco License Central under the Cisco License Central section. 

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account. 

Step 4: Navigate to the left Menu bar and click on the "Account Management" tab, and select “Virtual Accounts” under “Smart Account Management”

Step 5: Use the Search function to search for the Virtual Account name.

Step 6: On the Virtual Account dashboard

• Overview tab: You can edit the Virtual Account Details.

• Access Levels:
  • Unrestricted: will be searchable in all Account Selectors in CLC including in Commerce Ordering Tools.
  • Restricted: will NOT appear in any Account Selectors and Searches. For order assignment, the user must provide the exact Account Name.

 Click Save

Troubleshooting  

For External Customer/Partner Use Only: Follow these instructions to resolve your issue. If you need further assistance, please initiate a request for License Support via Cisco Support Case Manager.