How can I receive notifications regarding my Smart Account, in Cisco License Central (CLC)?

Introduction

This document outlines the steps to set up email notification preferences for events associated with a customer’s Smart Account in Cisco License Central (CLC).

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites 

Before you start, ensure that you have the following: 

• Active Cisco.com account 
• The user accessing the Cisco License Central must have at least one of the following: 
  • Smart Account User/Admin/Viewer 
  • Virtual Account User/Admin/Viewer 

Steps

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Click on Access Cisco License Central under the Cisco License Central section.

Step 3: Enter your Smart Account or use the Search function to search for a Smart Account.

Step 4: Navigate to the Left Menu bar and click on Account Management.   

Step 5: Under Settings, click Email Notification Settings.  

Step 6: On the Summary email tab, select the checkbox on Subscribe to summary emails. 

Step 7: From drop-down menu, select the desired Virtual Accounts.

Note: You can select one or more Virtual accounts.

Step 8: Choose the Frequency (Daily/Weekly/Every Two Weeks/Monthly) for receiving notifications. 

Step 9: Under the Select notifications to include in summary emails section, select the checkbox based on your preferences to receive email notifications.

Step 10: Click Apply to update settings.

Step 11: On the Real-time notifications tab, select the checkbox based on your preferences to receive real-time notifications emailed to you when the event occurs.

Note: For receiving notifications regarding your Smart Account, please go to: How Can I Receive Notifications Regarding My Smart Account?

Troubleshooting 

If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.