How Can I Receive Notifications Regarding My Smart Account?

Available Languages

Download Options

  • PDF     (7.1 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (81.7 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (65.8 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:April 11, 2025
Document ID:LIC220967

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.


Prerequisites

Before you start, ensure that you have:

  • Active Cisco.com account
  • Access to Smart account with Smart Account Admin access
note-icon

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


Steps
Step 1: Go to Cisco Software Central and log with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Go to ‘Manage Smart Account’ and click 'Manage account'.

Step 4: Go to ‘Notifications’ tab & click ‘Notification Preferences’ sub tab.

note-icon

Note:

  • Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

  • Only Smart account admins have access to ‘Notification Preferences’ tab to set up notification preferences


Step 5: Set up the notification preferences and click on ‘Save’.

note-icon

Note: To find out when your smart licenses expire: Log into your account, and go to SSM. Click on the Activity tab. License expiration is shown in its respective column.  Answer ID: LC-S-19


Troubleshooting

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software licensing option.

For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
7.0
11-Apr-2025
Format Update
6.0
08-Jan-2025
Text Update
2.0
24-Apr-2024
Video Relocation Update
1.0
29-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

Was this Document Helpful?

FeedbackFeedback

Contact Cisco