Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites

Before you start, ensure that you have:

- Active Cisco.com account

- Access to Smart account with Smart Account Admin access

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

Step 1: Go to Cisco Software Central and log with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Go to ‘Manage Smart Account’ and click 'Manage account'.

Step 4: Go to ‘Notifications’ tab & click ‘Notification Preferences’ sub tab.

Note:

- Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

- Only Smart account admins have access to ‘Notification Preferences’ tab to set up notification preferences

Step 5: Set up the notification preferences and click on ‘Save’.

Note: To find out when your smart licenses expire: Log into your account, and go to SSM. Click on the Activity tab. License expiration is shown in its respective column.  Answer ID: LC-S-19

Troubleshooting

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software licensing option.

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